Phoenix Cyber
Security Automation and Orchestration • Security Orchestration • Automation and Response • Data Protection • Endpoint Security
11 - 50
Help Desk Team Lead
October 26
Phoenix Cyber
Security Automation and Orchestration • Security Orchestration • Automation and Response • Data Protection • Endpoint Security
11 - 50
Description
• Phoenix Cyber is looking for a Help Desk Team Lead to join our client delivery team • This is a remote, work-from-home position with the possibility of minimal travel within the continental United States.
Requirements
• Minimum of 5 years of experience in an advanced IT support role • At least 2 years in a leadership position • Solid foundation in basic networking, application, database, and Linux and Windows operating systems troubleshooting from an end-user perspective • Strong communication and interpersonal skills • Demonstrated ability to manage and lead a team in a 24x7 operations environment • Excellent problem-solving and analytical skills • Ability to work under pressure and handle multiple tasks simultaneously • Strong customer service orientation and a history of supporting direct customer interfaces • Experience with other IT service management tools • Knowledge of network and server infrastructure • Experience with ticketing system • Strong technical skills in networking, application management, database management, and operating system administration
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