Help Desk Team Lead

5 days ago

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Phoenix Cyber

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Security Automation and Orchestration • Security Orchestration • Automation and Response • Data Protection • Endpoint Security

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Description

• Phoenix Cyber is looking for a Help Desk Team Lead to join our client delivery team • This is a remote, work-from-home position with the possibility of minimal travel within the continental United States.

Requirements

• Minimum of 5 years of experience in an advanced IT support role • At least 2 years in a leadership position • Solid foundation in basic networking, application, database, and Linux and Windows operating systems troubleshooting from an end-user perspective • Strong communication and interpersonal skills • Demonstrated ability to manage and lead a team in a 24x7 operations environment • Excellent problem-solving and analytical skills • Ability to work under pressure and handle multiple tasks simultaneously • Strong customer service orientation and a history of supporting direct customer interfaces • Experience with other IT service management tools • Knowledge of network and server infrastructure • Experience with ticketing system • Strong technical skills in networking, application management, database management, and operating system administration