Head of Community - DeFi
July 31
Description
• Organized in 2018, NUTS Finance is a blockchain development lab focused on creating the building blocks to enable financial applications on the blockchain • We launched Tapio Protocol in 2021, a synthetic asset protocol for liquid staking tokens and raised over $4 million from industry leading institutional investors • Our most recent DeFi protocol, Pike a native cross-chain money market was launched at the end of 2023 and we have secured over $6.45m from our own community and contributors • Our current focus is the launch of Pike 2.0 and we are searching for a Head of Community to lead Pike’s community expansion strategy • You will be collaborating with our growth and product teams to drive community traction and awareness.
Requirements
• 3+ years of experience in customer acquisition and/or customer success roles, preferably within crypto or SaaS sectors, with a proven track record of customer service management • Must be an active DeFi user and genuinely passionate about DeFi • Proficient in social media channel management: Discord, X and Farcaster • Excellent community engagement and desire to drive customer success • Experience with handling high pressure cases such as customer complaints and/or service outage • Ability to de-escalate and handle hostile interactions with community members and customers • Exceptional organizational, communication, and leadership abilities, capable of motivating and guiding teams towards achieving targets • High agency and ability to work effectively in a remote setting and adapt to a rapidly changing environment • Preference will be given to candidates with experience founding a company or building side projects in the crypto/Web3 space
Benefits
• Fast moving, challenging and unique business problems • Global work environment, flat organization and high touch points with Founders • High autonomy and remote work flexibility • Excellent career development opportunities in a rapidly accelerating industry • Competitive salary • Discretionary performance bonus: up to 15% of annual salary
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