PingCAP
The team behind TiDB, π΅π©π¦ database that drives your digital transformation with a single source of truth at scale.
Open Source β’ Distributed database β’ SQL database β’ Key-Value store β’ HTAP
501 - 1000
π° Series B on 2021-11
Global Support Engineer- Database
July 2
PingCAP
The team behind TiDB, π΅π©π¦ database that drives your digital transformation with a single source of truth at scale.
Open Source β’ Distributed database β’ SQL database β’ Key-Value store β’ HTAP
501 - 1000
π° Series B on 2021-11
Description
β’ Provide remote assistance to customers in resolving TiDB/TiDB Cloud issues β’ Diagnose database issues and assist customers in issue resolution β’ Collaborate with engineers to address customer issues β’ Monitor and manage customer satisfaction
Requirements
β’ Bachelor's degree or higher in computer science or a related field β’ 3 years or more of experience in database technical support or related roles β’ Proficiency in relational databases like MySQL/Oracle β’ Familiarity with Linux/Unix operating systems β’ Strong problem analysis and resolution skills
Benefits
β’ Collaborative work environment β’ Opportunity to work with cutting-edge technologies β’ Professional development and training opportunities
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