Pinnacle Group, Inc.
Pinnacle Group, Inc. is the largest diverse, VMS-agnostic Managed Services Provider (MSP) worldwide, specializing in contingent workforce solutions. The company offers a range of strategic services including Employer/Agent of Record, Statement of Work (SOW) management, vendor management system (VMS) implementation, and payrolling services. By aligning its strategies with clients' business goals, Pinnacle Group enhances workforce management efficiency while providing flexibility and benefits to the workforce.
IT Professional Services • Managed Service Provider (MSP) • Vendor Management System (VMS) • IC Compliance • Payrolling
MSP Program Manager
February 14
Pinnacle Group, Inc.
Pinnacle Group, Inc. is the largest diverse, VMS-agnostic Managed Services Provider (MSP) worldwide, specializing in contingent workforce solutions. The company offers a range of strategic services including Employer/Agent of Record, Statement of Work (SOW) management, vendor management system (VMS) implementation, and payrolling services. By aligning its strategies with clients' business goals, Pinnacle Group enhances workforce management efficiency while providing flexibility and benefits to the workforce.
IT Professional Services • Managed Service Provider (MSP) • Vendor Management System (VMS) • IC Compliance • Payrolling
📋 Description
• Lead and manage the steady-state operations of the contingent workforce timekeeping, milestone billing, and supplier payment processes. • Serve as the primary point of contact for procurement, finance, business operations, IT, and suppliers. • Develop and execute strategic process improvements to enhance program efficiency and effectiveness. • Drive supplier and manager outreach, ensuring seamless communication and compliance with program policies. • Oversee daily escalations, program reporting, and operational issue resolution. • Build and maintain strong relationships with procurement, finance, and other key business stakeholders to ensure program success. • Monitor supplier performance, ensuring adherence to SLAs, KPIs, and compliance standards. • Serve as the gatekeeper for customer service, managing escalations and problem-solving to enhance the stakeholder experience. • Lead, train, and mentor a team of 4+ MSP professionals, ensuring high performance and professional growth. • Collaborate with the Director of Operations on performance management, staffing needs, and team development. • Foster a service-oriented team culture, ensuring a high-quality experience for all stakeholders. • Ensure program adherence to contractual, legal, and regulatory requirements. • Conduct audits and implement compliance controls to mitigate risks. • Utilize advanced Excel and reporting tools to drive data-based decision-making and strategic improvements. • Analyze program data to identify trends, forecast staffing needs, and drive operational efficiencies.
🎯 Requirements
• Bachelor’s degree or equivalent work experience. • 5-8 years of MSP experience, with a strong background in staff augmentation (service procurement experience is a plus). • Experience managing teams (4+ direct reports) and leading operational functions. • Fieldglass experience is required; expertise in other VMS technologies is a plus. • Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis) and PowerPoint. • Strong ability to analyze program data, identify trends, and drive process improvements. • Experience managing high-volume, high-intensity client programs. • Proven ability to develop and execute savings initiatives based on client focus and market trends. • Strong problem-solving skills with a solution-driven approach to managing escalations and program challenges.
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