LATAM ERP Solution Consultant - Implementation
September 27
Description
• ERP Solution Consultants, Implementation at Pipe17 are involved in pre-sales, and actively taking ownership of the customer onboarding, and post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. • Pre-sales can involve requirements gathering and demos and on-boarding is one part project manager and one part implementation lead. • Onboarding is the process of working with the customer and managing their migration to and adoption of the Pipe17 platform. • Post-sales involves technical support and customizations and upselling additional functionality over time. • You’re empathetic. • You can prioritize and have the ability to say no to customers. You're a self-starter, manager, owner (can drive things to results). • You have great communication skills (written and verbal) • You like variety and enjoy multifaceted roles. • As a part of a distributed team, you excel with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact and build processes that’ll make your job more efficient over time. • You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.
Requirements
• Minimum of 4 years experience in the software/tech industry • Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP • Understand integrations (using REST APIs) with cloud systems • Experience with configuring SAAS products • Ecommerce experience highly desired • Mid-market focus on customers • Analytical, problem-solving, and troubleshooting skills • Solid project management and customer management skills • Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc. • Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)
Benefits
• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation
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