Technical Support Engineer - LATAM
October 31
Description
• Technical Support is involved in post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. • A successful candidate must help customers and partners overcome technical challenges. • You’re empathetic, love figuring things out, and enjoy a multifaceted role. • You’re an excellent written communicator and solid at time management. • Experience in ecommerce space and SaaS connectivity solutions is required. • Responsibilities include troubleshooting, improving documentation, and fixing bugs on our platform.
Requirements
• English language proficiency: native or fluent • 2+ years of SaaS troubleshooting experience in a Technical Support capacity as Tier 2 customer support, with one year as a Software Test Engineer • Understanding of APIs and integration technologies used to create Pipe17 integrations • Proficient in analyzing log files and standard debugging concepts using tools like Datadog and Postman • Demonstrated ability to troubleshoot and triage complex, code-related technical issues • Basic experience in troubleshooting performance & network related issues • Soft skills to interact with customers over phone, email, Zoom
Benefits
• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation
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