Senior Manager - Customer Success, Ad-Tech Experience Required

6 days ago

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Pixalate

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Pixalate is the market-leading fraud protection, privacy, and compliance analytics platform for Connected TV (CTV), Mobile Apps, and Websites. It introduces the ad industry’s first COPPA Compliance Technology to assess child-directed apps and helps in blocking unauthorized sellers and invalid supply paths. Pixalate provides insights into publisher quality and privacy compliance data across various platforms, offering tools for fraud detection, brand safety, and display viewability. With a focus on transparency and advertiser trust, it analyzes billions of data points to safeguard the programmatic ad supply chain, ensuring high-quality ad inventory and reducing invalid traffic (IVT).

mobile • OTT • CTV • ConnectedTV • IVT

51 - 200 employees

Founded 2013

📋 Compliance

🔒 Cybersecurity

💰 $18M Venture Round on 2021-09

📋 Description

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers • Maintain awareness of client needs and opportunities for expansion • Understand competitive landscape, new industry developments and standards • Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value • Ensure Pixalate product adoption, client satisfaction and account health

🎯 Requirements

• BA/BS degree in technical, business or other related field (or equivalent experience) • 4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors • Excellent time management and organizational skills • Ability to maintain poise under stress, especially when resolving time-sensitive issues • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms) • Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems) • Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building • Data-driven, analytical and process-oriented • Excellent written and verbal communication / presentation skills • Self-starter capable of thriving in a startup environment • Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment

🏖️ Benefits

• Experienced leadership and founding team • Casual environment • Flexible hours (yes, we mean it - you will never have to sit in traffic anymore!) • Subsidized lunches (via a GrubHub allowance) • Fun team events • High performing team that wants to win and have fun doing it • Extremely competitive compensation • Opportunity for advancement (Pixalate will be what you make it)