Founding AI Engineer

March 5

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Logo of Plain Concepts

Plain Concepts

Plain Concepts is a customer support platform designed to enhance B2B communication and collaboration. It integrates seamlessly with popular tools such as Slack, Microsoft Teams, and Discord, allowing businesses to manage all their support channels in one place. With features like AI-driven insights, automated triaging, and enterprise-level security, Plain Concepts helps organizations build genuine customer relationships and deliver efficient support at scale.

Cloud Computing • Big Data • Mixed Reality • Virtual Reality • Artificial Intelligence

201 - 500 employees

Founded 2006

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• We’re in a rare position. We’ve already built a deeply scalable, lightning-fast support platform that high-growth companies love. • This is where you come in. • We’re looking for a sharp, fast-moving, and customer-obsessed Founding AI Engineer to accelerate our AI ambitions. • Engineering at Plain isn’t about just moving tickets. It’s about solving complex, high-impact problems – owning them end-to-end, from prototype to production. • Define our AI infrastructure and play a key role in shaping our AI strategy. • Own and ship AI-powered features from concept to production. • Solve complex machine learning challenges – especially around AI accuracy, reliability, and quality – using a rigorous, truth-seeking approach. • Serve as the team’s AI expert, helping to build a world-class AI practice. • Advocate for our work externally – writing, speaking, and engaging with the broader AI community.

🎯 Requirements

• Are an experienced backend engineer who’s built AI products in the OpenAI & Anthropic era – especially text- and data-heavy AI applications. • Have AI observability experience. AI isn’t just about shipping features that sound great – it’s about knowing, conclusively, if they’re making things better. • Have a clear perspective on what makes a great AI-powered product. We want to apply AI with precision, nuance, and real impact – not as a gimmick. • Are self-driven, impact-focused, and thrive in a fast-moving, high-ownership environment. • Measure your success by user impact, not just technical elegance. • Bonus: You have a data science background that helps you fine-tune AI accuracy and quality.

🏖️ Benefits

• Offers Equity

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