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Platform Science
Making it easy for enterprise trucking fleets to develop, deploy, and manage mobile devices and applications.
201 - 500
Tech Support Specialist
August 21
🇺🇸 United States – Remote
đź’µ $26 - $30 / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’ť Customer Support
đź—˝ H1B Visa Sponsor
Platform Science
Making it easy for enterprise trucking fleets to develop, deploy, and manage mobile devices and applications.
201 - 500
Description
• Assist customers with technical issues associated with products and services • Resolve customer questions and recommend technical solutions
Requirements
• Proven work experience as a Technical Support Representative, Desktop Support Engineer, IT Help Desk Technician or similar experience • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg. Salesforce) • Ability to provide step-by-step technical help, both written and verbal • Experience using help desk software and remote support tools • Excellent communication and problem-solving skills • Ability to work well under pressure • Flexibility to potentially work shift hours
Benefits
• Medical, dental, and vision insurance • Short-term and long-term disability insurances • AD&D and life insurance • 401k plan • Paid vacation, sick leave and holidays • Six weeks of paid parental leave
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