Lead Business Analyst

August 17

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Logo of Plivo

Plivo

Web 2.0 • Telephony 2.0 • Cloud Telephony • VoIP • SIP

201 - 500

Description

• Design and define SOPs and tracker for compliance programs; train larger teams on SOPs established • Solid problem solving. Know basic scripting, use LLMs, low-code/no-code tools to be able to automate day-to-day work, run experiments, etc • Ability to run parallel programs and manage critical threads • Hands-on with GSheets, Excel, SQL, Dashboarding – Pull out data, figure out anomalies, move the needle • Work with product marketing to ensure product documentation is up to date • Driven and proactive with communication & stakeholder management • Proactively identify and address fraud, phishing on the platform • Have a decent understanding of APIs and technology. • Work with sales and support teams to unblock their day-to-day operations with respect to product • Ability to work in a fast-paced and dynamic environment

Requirements

• Bachelor’s degree in engineering is preferred. • Minimum of 4 years of experience in a similar role within a tech or SaaS company or A leading data analytics Firm • Data analysis background, Hands-On with SQL and MS-Excel / Google Sheets with an Excellent verbal and written communication skills is a must • Candidates with experience in doing data analysis using Python or R will be preferred • Experience with dashboarding tools like Tableau, Quicksight etc. is a plus

Benefits

• Remote First Culture. • Home office Infra Allowance. • Industry-leading compensation and benefits. • Premium Healthcare/Wellness benefits for Employee and Family. • Open culture and working with a young and dynamic team. • Career advancement opportunities. • Generous vacation policy leading to great work life balance.

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