Customer Success Engineer - Infrastructure

October 30

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Plotly

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Data Visualization • Graphing • Dashboards • Predictive Analytics • Machine Learning

51 - 200

💰 $2.4M Series C on 2020-05

Description

• The data science community is diverse in skill sets, objectives, and preferences for tools and workflows. • As a member of Plotly’s Customer Success & Support team, you will help customers unlock the full potential of Dash and Dash Enterprise. • Our Customer Success team focuses on building trust and confidence in our products and services. • We’re looking for a Customer Success Engineer, Infrastructure responsible for helping our enterprise customers install, optimize, and use our commercial enterprise product offerings. • This will involve debugging over phone and video calls, analyzing log files, and discussing thorny technical issues with our software development engineers. • The technologies include Bash or Python, Linux systems, Docker, AWS, Azure, GCP, and Kubernetes. • The role involves collaborating with the Product Development team to support customers with installing, upgrading, and using our products.

Requirements

• 2+ years or more of Linux systems administration and general networking experience • Basic understanding of client-server architecture in the context of web applications / a PaaS • 2+ years of experience providing system-level customer support • 2+ years of experience with at least one public cloud environment • 1+ years of experience with Kubernetes • 1+ years of experience with Docker • Familiarity reading and understanding code in at least one programming language, such as Bash or Python • Preferred: familiarity with any of LDAP, SAML, Windows enterprise systems administration • Work schedule: 8am to 12pm core hours, flexible in the afternoon. • Ability to communicate clearly and positively with clients of various skill levels and backgrounds • Works well in an open and collaborative environment • Can autonomously drive their own work • A sincere belief in the importance of following and producing good documentation • Comfort with troubleshooting problems with only indirect access to customer environments • An understanding of service level agreements and how to make a product offering meet them • Some experience with one or more of reliability, testing, automation, observability, and performance work

Benefits

• Comprehensive health coverage • Generous PTO • Parental leave top-up program • Stock options for all full-time employees • Learning & development program • Work alongside a dedicated team • Remote-first work • Home office support • Employee led DE&I resource group • Plotly Community Forum