Call Quality Analyst

November 1

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Outsourcing • AI • Virtual Assistant • Executive Assistant

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Description

• About the Role • Our client is a well-established digital marketing agency with a nationwide reach, specializing in helping service-based trade businesses grow their digital presence and customer base. Their commitment to transparency and results-driven marketing has earned them prestigious partnerships with major technology platforms and industry tools. They pride themselves on providing measurable results and clear accountability to hundreds of clients across the country. • Why does this role exist? • The client is seeking a dedicated Call Quality Analyst to ensure the quality and effectiveness of their marketing campaigns by analyzing customer call data, which is a crucial metric for service-based businesses. By thoroughly analyzing and categorizing incoming calls, you will provide our client with actionable insights about their customer interactions, helping them optimize their marketing strategies and improve their conversion rates.

Requirements

• Minimum of 2 years experience in call center quality assurance, data analysis, or related field • At least 1 year of experience in a remote work environment • Proven track record of following instructions precisely and meeting deadlines • Demonstrated ability to handle sensitive and confidential information • Strong attention to detail and accuracy in data entry • Experience with standard business software (GSuite, CRM systems) • WFH Set-Up:• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. • Internet speed of at least 40MBPS • Headset with an extended mic that has noise cancellation and a webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Exceptional listening skills with stamina for daily call analysis • Strong analytical thinking and pattern recognition • Meticulous attention to detail and process adherence • Outstanding written and verbal communication skills • Excellent time management and organization • Unwavering commitment to confidentiality • Ability to follow precise instructions • Professional and trustworthy demeanor

Benefits

• Benefits • •