Call Quality Analyst
November 1
🇺🇸 United States – Remote
💵 $5 / hour
⏳ Contract/Temporary
🟢 Junior
🧐 Analyst
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Description
• About the Role • Our client is a well-established digital marketing agency with a nationwide reach, specializing in helping service-based trade businesses grow their digital presence and customer base. • The client is seeking a dedicated Call Quality Analyst to ensure the quality and effectiveness of their marketing campaigns by analyzing customer call data.
Requirements
• Minimum of 2 years experience in call center quality assurance, data analysis, or related field • At least 1 year of experience in a remote work environment • Proven track record of following instructions precisely and meeting deadlines • Demonstrated ability to handle sensitive and confidential information • Strong attention to detail and accuracy in data entry • Experience with standard business software (GSuite, CRM systems) • WFH Set-Up: • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. • Internet speed of at least 40MBPS • Headset with an extended mic that has noise cancellation and a webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home
Benefits
• Benefits
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