E-Commerce Operations Specialist

3 days ago

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Description

• About the Client • The company, founded by a medical professional, is a pioneering organization in the home appliance industry, specializing in humidifiers. Driven by expertise in health and personal experiences, they have developed an award-winning, minimalist humidifier design that is easy to clean and 99.99% germ-free. The company's mission is to provide hydrated air for healthier living in households and workplaces worldwide, supporting overall well-being throughout the year. • Why this role exists • The E-Commerce Operations Specialist will play a crucial role in ensuring the smooth operation of our e-commerce platforms and logistics processes. This individual will be responsible for managing shipments between our warehouses and Amazon FBA, monitoring and analyzing logistics and inventories, and overseeing the quality assurance of our e-commerce store to ensure an exceptional customer experience (CX).

Requirements

• Required: • Proven experience in logistics. • Excellent organizational and time-management skills. • Proficiency in data analysis and reporting tools (Excel or Google Sheets). • Strong problem-solving skills with meticulous attention to detail. • Ability to work independently as well as collaboratively within a team. • Excellent communication and interpersonal skills. • Experience in the e-commerce or retail industry. • Familiarity with inventory management software. • Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce) and Amazon FBA processes. • Your Superpowers: • Attention to Detail: Ensure accuracy in documentation to prevent delays or additional costs. • Problem-Solving Skills: Quickly identify issues with shipments and implement effective solutions. • Time Management: Balance multiple tasks efficiently while meeting deadlines. • Effective Communication: Collaborate with teams to resolve inquiries promptly, ensuring customer satisfaction. • Team Collaboration: Work closely with procurement to maintain stock levels.

Benefits

• Benefits • Compensation: $5.00 / hour • Remote Work • Working hours: Monday-Saturday, from 9am - 5pm CST • Salary: $5/hr • Training program: • Day 1: Candidates are provided with their credentials to tools and templates in responding to customer inquiries. Tools onboarding with Google Workspace. • Day 2 to 5: Shadowing sessions with tenured CSRs and continued tools onboarding.