Manager, Professional Services

4 days ago

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PointClickCare

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PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

📋 Description

• The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets. • The PS Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration. • A key objective of this role is to grow and mature our Professional Services business as we continue to scale to meet our clients' needs. • You will be working closely with cross functional teams, and driving standards, processes, and continuous service improvement. • Reporting directly to the VP, Professional Services you will manage a team that is primarily remote supporting both US and Canadian customers. • The manager will lead team members, build relationships with customers, and collaborate with cross functional internal teams to drive operational excellence. • Strong team management, leadership skills, and talent management will be key attributes of our ideal candidate.

🎯 Requirements

• Undergraduate degree or equivalent work experience (preferred) • Demonstrated management experience in an enterprise software environment (preferably SaaS) • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management) • Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management • Strong operational management, project management, consulting, and process improvement skills • Experience with change management principles and resilience to adapt with pivots in strategies and goals • Experience in the planning and implementation of PointClickCare and/or EHR equivalent software; strong preference for experience in Healthcare (preferably LTPAC) • Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs • Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations • Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously • Excellent presentation skills, customer service, team building skills • Proven track record of successful delivery of enterprise projects

🏖️ Benefits

• Bonus • Equity • Benefits