PolicyMe
PolicyMe is a Canadian insurance company that specializes in offering affordable and straightforward life insurance, critical illness, and health and dental insurance products. Their services are primarily delivered online, providing users with the convenience of obtaining quotes and securing insurance coverage quickly and efficiently. PolicyMe is recognized for its no-hassle approach, featuring fast approvals and the ability to tailor coverage to the customer's needs. With a strong focus on term life insurance, they also provide various coverage options for families, individuals, and seniors. Their mission is to simplify the insurance purchasing process for Canadians by leveraging technology and expert advice.
life insurance advice and education
Bilingual Customer Success Specialist
February 1
PolicyMe
PolicyMe is a Canadian insurance company that specializes in offering affordable and straightforward life insurance, critical illness, and health and dental insurance products. Their services are primarily delivered online, providing users with the convenience of obtaining quotes and securing insurance coverage quickly and efficiently. PolicyMe is recognized for its no-hassle approach, featuring fast approvals and the ability to tailor coverage to the customer's needs. With a strong focus on term life insurance, they also provide various coverage options for families, individuals, and seniors. Their mission is to simplify the insurance purchasing process for Canadians by leveraging technology and expert advice.
life insurance advice and education
📋 Description
• Join us at PolicyMe! We're modernizing insurance and we'd like your help. • We seek a highly organized, results-oriented, and empathetic Bilingual Customer Success Specialist to join our team. • On a typical day, you’ll be asked to provide top-notch assistance to our Advisor Team while supporting our customers through the life insurance application process – from submission through underwriting to approval. • You’ll spend your days advocating for customers and communicating with our partners. • We want to hear from you if you have superb attention to detail, a positive attitude, effective problem-solving skills, and a passion for helping clients! • This position is open to Canadian-based individuals who can work 1-2 shifts per week from 9 AM to 5 PM PST (12 PM to 8 PM EST) and the remaining shifts from 9 AM to 5 PM EST.
🎯 Requirements
• 1-2 years of relevant work experience in insurance either in customer service or sales preferably with a Bachelor’s degree • Intermediate Google Suite skills (Docs, Spreadsheets, etc.) • Extraordinary communication skills in English and French (both verbal and written) • Empathy with people’s pain points and difficulties • A desire to learn and take on new challenges, all while multi-tasking in a fast-paced environment • Honesty and integrity – no cutting corners or compromising the integrity of our customers • An openness to take on additional tasks that may not fall under your job scope to help the team and support your own growth • Reports To: Customer Success Specialist Team Lead
🏖️ Benefits
• Generous PTO - 20 vacation days • Access to stock options, and health benefits • A remote-first team with company paid, in-person socials and the option to work from our Toronto-based office • Resources to help your professional development, including an L&D budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential • Work with an empathetic, high-performing team in a flexible, results-oriented environment
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