Strategic Customer Success Manager
November 8
Description
• Portcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. • We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights with their business goals. • We are customer-obsessed and are constantly working to provide our clients access to actionable and insightful data to build resilient supply chains. • Based in Singapore and backed by leading VCs and senior industry advisors, Portcast is a team of tech and industry talent building a game-changing product for the logistics and shipping industry. • We are seeking a strategic and results-driven Customer Success Manager who will play a critical role in ensuring our clients achieve maximum value from our solutions.
Requirements
• A bachelor's or master's degree or equivalent, ideally with specialization in Business, Marketing, Engineering, Computer Science, or related disciplines. • 5+ years of experience in customer success, sales, or account management within a B2B SaaS environment (experience with AI/data solutions and the LogTech or shipping industry is a plus). • Proven ability to manage complex, strategic customer relationships, with a focus on driving outcomes that align with both customer and company goals. • Exceptional communication and consultative skills, with the ability to effectively engage and influence senior stakeholders in enterprise organizations. • Strong analytical skills and comfort working with customer success metrics to track and enhance client performance. • Empathy, patience, and urgency to understand and address customer needs effectively. • A collaborative, problem-solving mindset with the ability to adapt in a fast-paced, innovative environment. • Self-starter with the ability to take ownership of the account/CS process from end to end, capable of working autonomously and driving results without constant oversight. • Understanding of the logistics & supply chain industry, specifically on real-time transportation visibility platforms is a plus.
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