Program Manager - Operations

March 7

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Portoro

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Portoro is a branded, tech-enabled property management company specializing in premium vacation rental homes located in top leisure destinations across the United States. The company focuses on providing an elevated vacation experience with carefully selected and managed properties, concierge services, and thoughtful amenities. Portoro manages a range of vacation rentals that offer unique cultural experiences and luxurious accommodations, with an emphasis on exceptional customer support for both guests and homeowners. The firm's portfolio includes various properties in popular destinations like Austin, Charleston, and several beach and mountain locations.

Hospitality • Vacation Rentals • Property Management • Short-term Rentals • STR

2 - 10 employees

👥 B2C

🏠 Real Estate

📋 Description

• Who we are • Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations​. • Portoro curates a select network of large, premium vacation homes that provide guests with more consistency in quality and service, yet more diversity in experiences. • We are raising the bar for the $100+ billion growing STR industry. • What we are looking for • Portoro is seeking a seasoned Program Manager to join the Operations team in a leadership capacity. • In this role, you will drive critical business functions by analyzing root causes, developing aligned solutions, executing a prioritized roadmap of initiatives, and balancing individual contributions with overseeing the work of others. • You will manage a team of several remote managers, providing mentorship and guidance while ensuring the team delivers impactful outcomes. • As the ideal candidate, you have led cross-functional efforts, coached others to success, and are eager to take on responsibilities such as hiring, performance management, and professional development. • You have a proven track record of transforming functions into well-oiled machines. • You excel in designing and implementing streamlined processes from the ground up and are adept at developing effective workflows, processes, and technological automations. • You thrive in dynamic settings, capable of both big-picture thinking and detailed execution, with razor-sharp prioritization skills to ensure we are focused on the highest-impact opportunities at all times. • Your passion for improving operational efficiency is matched by your commitment to achieving ambitious goals. • You are an outstanding communicator, able to influence stakeholders at all levels and drive results through collaboration and innovation.

🎯 Requirements

• A minimum of 5 years of operations or program management experience in a high-growth environment, consulting, or business operations. Prior exposure to customer-facing teams and Vacation Rental businesses is highly preferred • Previous experience leading initiatives and driving cross-functional outcomes, with some exposure to people management in a project or coaching capacity • Deep understanding of customer needs and a commitment to delivering exceptional customer experiences • Metrics-driven and results-oriented, constantly striving to exceed targets and deliver exceptional customer experiences • Analytical mindset and fluency with numbers, transforming data into actionable insights using advanced Excel/Google Sheets skills such as pivot tables and lookups • A creative problem solver, adept at removing obstacles and finding solutions to key business challenges • Exceptional stakeholder and project management skills, effectively influencing and managing expectations with senior management and cross-functional teams • Outstanding verbal and written communication skills, with the ability to influence business decisions • Experience with business insights, data visualization, and dashboarding tools such as Tableau, Sigma is a plus • Passion for leadership and developing talent, with the ability to build a strong, engaged, and high-performing team

🏖️ Benefits

• Health, Dental, and Vision Benefits • Unlimited Paid Time Off • Regular company retreats and offsite meetings • Work-from-home flexibility • Company stock options