Technical Support Engineer

March 25

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PostHog

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PostHog is a comprehensive platform that empowers developers to build successful products by providing tools for product analytics, web analytics, session replay, feature flags, experiments, and surveys. It integrates seamlessly into existing workflows, offering data pipelines and warehousing solutions that synchronize with popular platforms like Stripe, Hubspot, Zendesk, and more. With PostHog, teams can safely roll out new features, run experiments with statistical significance, and gather in-depth insights with AI and LLM products. The platform is built with full API access, enabling complete control over customer data. PostHog scales with businesses from startups to growth stages, making it a versatile tool for engineering teams seeking to streamline their data operations while focusing on product development.

analytics • open source • product analytics • product • data

11 - 50 employees

Founded 2020

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• To put it simply, we’re looking for a Support Engineer who loves talking to customers and helping them solve their problems. • Answering tickets is important, but we want someone who can also build out our support tooling at the same time. • You’ll be the face of PostHog for many of our customers, so you’ll need to be extremely helpful and engaging. • This isn’t a support agent role - you’ll be resolving most issues directly yourself, and only escalating the more complex ones directly to the relevant engineering team. • Improving the way we do support - we’re growing rapidly so need to make sure we are set up for future success. • This means better tooling, automation, reporting, and more. • With your knowledge of PostHog, you’ll be answering the majority of tickets yourself across our products, ensuring that customers are able to use the platform without blockers. • You’ll also be working closely with the product teams to ensure that they are aware of any issues requiring product development work, helping them prioritize requests based on customer profile. • You’ll be working closely with the rest of the Customer Success team to ensure that we are meeting our internal targets for support ticket response.

🎯 Requirements

• Based in Singapore • SDK experience — specifically JS and NextJS • Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively. • Good at prioritizing and context switching - we have a high volume of tickets across various product areas. • Engineering background - the majority of our users are engineers and as such need help from someone equally as technical. • Able to build solutions yourself - we are also responsible for Support and Customer Success tooling so need to take ownership of improvements. • Nice to have • Experience providing support for similar products, ie. analytics, session replay, feature flags, A/B testing, data warehouses, CDP etc.