Enterprise Customer Success Manager - DACH
December 14
Description
• Act as trusted advisors to consult, teach, and guide customers towards increased API lifecycle maturity. • Demonstrate hands-on Postman Product knowledge to drive increased value and adoption. • Produce and execute comprehensive adoption path of Postman products. • Proactively identify risks to customer goals and develop plans to overcome them. • Establish executive-level trusted advisor relationships with customer’s organizations. • Lead the cross functional post sales team at Postman. • Prepare and facilitate business review meetings and other strategic interactions. • Predict and forecast risk, renewal and expansion within the customer portfolio.
Requirements
• Strong technical background from a Bachelor's degree in Computer Science/Engineering or related field • 8+ years of experience in customer success managing large enterprise customers • Fluent in English and German • Strong consulting skills • Comfortable engaging with all levels of technologists • Proficient in proactive networking and discovery • Ability to drive effective conversations at C-level • Experience building Business value ROI models • Good understanding of API development and cloud infrastructure • Technical background with developer-focused SaaS applications preferred • Fast learner and excited to learn new technology • Great communication skills • Thrives in a collaborative environment
Benefits
• Competitive salary and equity package • Comprehensive medical, dental, and vision insurance • Unlimited PTO • Fitness-related reimbursements • Meal stipend • Home office set-up reimbursement • Internet reimbursement • Book reimbursements for professional development • Training platform for continued learning • Donation-matching program
Apply Now