Enterprise Customer Success Manager
December 13
Description
• Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity. • Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman. Consult customers on how Postman can solve their business and API-related needs. • Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes. • Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them. • Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations. • Lead the cross functional post sales team at Postman, delivering a seamless experience on behalf of the customer. • Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions. • Predict & forecast risk, renewal & expansion within the customer portfolio.
Requirements
• Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience. • 8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space. • Fluency in multiple languages, including English. Strong preference for French. • Strong consulting skills & proven results working as a trusted advisor to drive business value for customers. • Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders. • Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders to discover & influence requirements, use cases, & strategy. • Ability to drive effective & influencing conversations at the C-level; facilitation of difficult discussions & adept at handling objections. • Experience building Business value ROI models. • Good understanding of API development, Devops principles & modern cloud infrastructure. • Technical background & prior experience with developer focused SaaS applications/platforms (such as Atlassian, Microsoft or AWS) strongly preferred • Fast learner. Excited to learn new technology & become a product expert. • Great communication skills (presentation, verbal and written). • Thrives in a collaborative, fast-paced environment as a part of a results-oriented team. • You are a Recruiter! Postman hires company builders & we want you to always be on the lookout for awesome talent to help us build out one of the best companies in the world!
Benefits
• Enjoy full medical coverage • Unlimited PTO • Monthly lunch stipend • Wellness program with fitness-related reimbursements • Virtual team-building events • Donation-matching program • Flexible schedule working with a fun, collaborative team
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