Community Manager

August 31

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Power Digital Marketing

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Search Engine Optimization (SEO) • Pay Per Click (PPC) • Branding and Creative Services • Social Media • Web Design and Development

501 - 1000

Description

• Proficiency in spoken and written English at an advanced level is required for this role. • The Social Media Community Manager plays a vital role in fostering and nurturing online communities and follower interactions across various social media platforms. • With a strong focus on maintaining brand professionalism and consistency, this position excels in adapting to diverse brand voices and effectively engaging with customers. • The role requires exceptional communication skills, keen attention to detail, crisis management capabilities, and a commitment to providing outstanding customer service. • As a central figure in enhancing the customer experience, the Social Media Community Manager actively contributes to brand reputation and community growth in the dynamic landscape of social media.

Requirements

• Past experience in customer relations/service and/or organic social media management • Social Media Proficiency: Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok • Excellent Communication Skills: Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail to maintain professionalism in interactions • Brand Voice Adaptability: Ability to seamlessly adapt to and mimic various brand voices, tones, and personas, ensuring consistent messaging across diverse industries. • Organizational Skills: Highly organized and autonomous with the ability to manage multiple workstreams • Analytics Awareness: Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment • Customer-Centric Mindset: A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media; capacity to proactively address and resolve customer concerns and issues, and to identify opportunities for positive community growth

Benefits

• Base salary + commission opportunities • Medical Bonus • 15 paid vacation days (PTO) per year • Fully flex work environment: full-remote, in-office, or hybrid • Employee Assistance Program (EAP) • 17 observed Colombian national holidays + 2 mental health recharge days per year • Legal benefits like Prima, Cesantias • Paid Social Security • Unlimited opportunities for growth & leadership within a rapidly growing firm • Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s) • Quarterly awards including prize money and recognition for outstanding performance • Opportunities to be involved in company DEI initiatives