Customer Service Agent
9 hours ago
Description
• Responsible for responding to all inbound phone calls, live chat, email inquiries in a mature and professional manner. • Additional back office tasks related to payments and compliance may form part of agents’ daily tasks. • Responsible for handling overnight coverage when the Curacao centre is closed. • Engage in additional tasks related to payments, retention and compliance.
Requirements
• Excellent communication skills with the ability to easily develop and build positive relationships with customers. • Excellent English verbal and written communication skills. • Ability to interact quickly and accurately within any live chat environment. • Ability to demonstrate initiative in problem solving and detail orientation. • Capable of working independently or as part of a team. • Good listening and comprehension skills with the ability to follow instructions efficiently. • Adaptable and flexible when it comes to working hours i.e. weekends and evenings when required. • Experience in a customer service or customer facing role (desirable). • Experience in a sports betting and/or casino operation (desirable).
Benefits
• Starting salary of 2600 Leva per month. • Tier based career progression with 6 monthly performance and salary review. • Annual company bonus pays up to 8% of salary. • 25 days holiday plus public holidays (or double pay if required to work)
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