Customer Success Executive

July 15

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Prenetics

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Prenetics mission is to decentralize healthcare through testing covering prevention, diagnostics, and personalized care.

DNA Testing • Personalized Medicine • Pharmacogenomics Testing • Health & Wellness • Personalised Digital Health

501 - 1000

💰 $120M Post-IPO Equity on 2022-05

Description

• Customer Success Executive to join Customer Success Team at CircleDNA • Special experience for fresh graduates and individuals early in their careers to learn quickly and contribute immediately • Opportunity to perfect communication, client management, and problem-solving skills • Directly work with customers, channel valuable feedback and insights with the rest of the company • Help chart the course of products and commercial plans • Unique opportunity to contribute to product and process improvements from the first day • Strong performers may have the opportunity to progress upwards in the team or across the company

Requirements

• Help our customers out by understanding their issues, verifying its validity, and providing the best possible solution according to the company’s guidelines • Ensure that your product knowledge is up-to-date by following announcements closely and staying organized • Be the customer's advocate and help shape product improvement by disseminating customer feedback or identifying the core issues across internal teams • Escalate relevant issues to management or cross-team stakeholders in a timely manner • Use Zendesk, internal systems, and collaboration tools (e.g. Google Sheets, Slack) to support customers through phone and email • Provide assistance in general administrative activities and ad-hoc duties as assigned by your direct manager

Benefits

• US Eastern timezone 9:30am - 6:30pm (Malaysia time zone: 9:30pm - 6:30am) • Problem-solving and conflict resolution skills: quick-thinking, patient, ability to absorb and convey constantly changing product information • Strong verbal and written communication skills: Fluency in English required, Cantonese and Mandarin a bonus • High emotional intelligence: when faced with the occasional but inevitable situation of a bad customer interaction - be able to maintain professionalism and a positive outlook • Desire to work in a startup environment: proactivity, a strong sense of responsibility, willingness to roll up sleeves and get involved beyond your scope • Preferably prior experience in a customer-facing role but fresh graduates are welcome! • Demonstrated experience in Health check or Healthcare is highly desirable.