Customer Support Team Lead
2 days ago
Description
• At Preply, we are unlocking human potential through learning. • We believe learning with a great tutor is life-changing... • As the company looks to increase momentum and scale geographically, we are looking for a Customer Support Team Leader Latam to join our Customer Support Squad. • Encourage, provide and support your team in achieving their goals. • Create a safe working environment supporting diversity of backgrounds and opinions. • Analyze, plan and troubleshoot work activities. • Nurture (multicultural) talent and lead by understanding your people. • Together with your team you find solutions for our tutor and students, formulate new ideas and embrace change. • Ensure continuous reporting of performance, adherence and attendance. • Improve our key Customer Support metrics... • Manage some projects in the Customer Support team.
Requirements
• Ability to support, develop and grow team members on an individual level. • Ability to make independent decisions and set priorities. • Be a change ambassador handling operational challenges of a fast scaling company. • Networking and ability to influence others. • Excellent teamwork skills. • At least 2 years of experience leading a team of Customer Support agents. • Capacity to make data driven decisions, excel is a plus.
Benefits
• An open, collaborative, dynamic and diverse culture; • A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development; • A competitive financial package with equity, leave allowance and health insurance; • Access to free mental health support platforms; • The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).
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