Operations Specialist

April 15

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PriceSpider

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PriceSpider is a leading commerce platform that empowers brands by providing them with end-to-end visibility, insights, and control of the customer journey. The platform aims to enhance brand market share, increase sales and profitability, and ensure brand protection and customer loyalty. Through its innovative solutions such as digital shelf analytics, shoppable solutions, and brand monitoring tools, PriceSpider transforms the way brands interact with their consumers, enabling seamless purchasing experiences across various channels. With its new Price Intelligence solution, PriceSpider offers deeper insights into global pricing, helping brands optimize their strategies. The company also collaborates with technology leaders to offer interactive 3D/AR shopping experiences, thereby further enhancing the customer shopping experience.

Shopping Engine Services • Product Data Optimization • Campaign Management • Where to Buy Services for Manufacturers • Agency Shopping Engine Services

201 - 500 employees

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 Venture Round on 2018-10

📋 Description

• The Operations Specialist ensures data quality and provides proactive solutions for PriceSpider products and services. • Follow direction from lead on priority tasks. • Resolve escalated support and implementation issues per internal SLA. • Ensure performance goals are met with high accuracy. • Document work clearly in all tools and tickets. • Adhere to established processes. • Perform root cause analysis for assigned issues. • Provide regular updates to leadership on work status. • Accurately record statistics and time logs for reporting. • Ensure resolved issues meet customer expectations. • Stay informed on new PriceSpider products, procedures, and trends. • Request peer reviews to ensure work quality. • Identify and escalate tooling issues to leadership. • Suggest automation for processes and tasks. • Perform setup and maintenance tasks, including writing parse definitions (JSON/regex) and scripts. • Utilize matching tools (AutoMatch, Alexandria Omni Crawler, Seller Product Feed Match) proficiently. • Minimize recurrence of ongoing issues and ticket reopenings. • Retrieve product data from websites when necessary. • Audit customer products daily for comprehensive and accurate matching. • Report system anomalies proactively to leadership. • Assist team members as needed. • Participate actively in standups, team calls, training sessions, and all-hands meetings. • Handle escalations as needed. • Be available for after-hours support when necessary.

🎯 Requirements

• Proven team collaboration experience. • Strong problem-solving and critical thinking skills. • Excellent oral, written, and interpersonal communication skills. • Ability to quickly learn and apply technical skills. • Demonstrated technical ability in use at PriceSpider.