Customer Service Officer - Offshore

April 8

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PRISM+

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11 - 50 employees

Founded 2017

🛒 Retail

🛍️ eCommerce

👥 B2C

Description

•Customer Support via email, live chat, and phone calls. •Provide exceptional support for Singapore customers. •Ensure customer satisfaction and positive brand experience. •Collaborate with internal teams to resolve customer issues. •Maintain knowledge of products, promotions, and company policies.

Requirements

•Fluent in both Mandarin and English (spoken and written) •Previous experience in customer service or a related field •Strong communication and interpersonal skills •Ability to multitask and work well under pressure •Attention to detail and problem-solving skills •Proficient in using customer service software and tools •Reliable internet connection and appropriate work-from-home setup •Data Entry and Management •Social Media Moderation is a plus.

Benefits

•GY differential pay. •Holiday differential pay. •Incentives •Annual Bonus •Paid leaves (Annual, Medical, and Birthday) •Salary increases after 3 and 6 months depending on performance. •Freelancing job, hence, a permanent work-from-home setup. •Great work culture!