Implementation Consultant

September 20

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ProcessUnity

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third-party risk management • governance • risk and compliance • sarbanes-oxley compliance • policy and procedure management

51 - 200

💰 Private Equity Round on 2021-09

Description

• Configure ProcessUnity’s software applications for customers using an enablement/teaching approach • Lead, manage and coordinate multiple customer implementations simultaneously • Gather customer requirements and translate to ProcessUnity’s capabilities • Develop and deliver deep product and technical expertise to ProcessUnity customers • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed • Provide a mixture of remote and onsite customer implementation workshops • Consult with customers on system configuration based on product and industry best practices • Facilitate touch points and status meetings with customers in a timely and professional manner • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures • Maintain working knowledge of ProcessUnity solutions, platform features and best practices

Requirements

• BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus) • Based in or near Cork, Ireland • Professional experience (including internships) in client-facing roles, with preference towards software implementation/information technology • Comfort and experience with software and configuration of software • Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support • Technical knowledge of fundamental database concepts and relational data • Excellent written and verbal communication skills • Creative problem solver with focus on quality • Project management experience; organized • Enthusiastic self-starting team player • Experience with Salesforce administration is a plus