Strategic Customer Success Manager
Yesterday
Description
• Responsible for adoption and retention of a specific portfolio of accounts • Interact and build relationships with customers • Ensure customers are plugged into all resources TrendMiner offers • Manage and track success criteria • Identify, log and discuss risks/opportunities about renewal, value, and expansion • Work with sponsors and project managers to drive TrendMiner value, adoption and satisfaction • Support TrendMiner customers in the use of TrendMiner • Collaborate with Product team to define requirements for future TrendMiner features • Identify and drive internal improvement projects
Requirements
• B.Sc. in a commercial or technical study or equivalent relevant experience • Previous experience using data analytics • 2+ years of experience in Customer Success Management, especially in a B2B software company • Capable of handling multiple, complex projects at the same time • Fluent in English; knowing other languages is a big plus • Experience in managing projects and handling changes • Strong interpersonal skills that help build trusted relationships with clients • Ready to travel to work directly with customers, up to 15%
Benefits
• Competitive salary and benefits package, including a company car or mobility budget • Flexible remote work policy or fully remote outside of Belgium • Great office at the Corda Campus in Hasselt • Career growth and development opportunities • Personal Learning and Development budget • Company managed and external training opportunities • Flexible working hours and attention to work/life balance • Fun, collaborative, and challenging work environment • Open-minded culture
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