Progress
application development • web development • cloud development • application modernization • digital experience
Customer Success Manager - German speaking
December 12
Progress
application development • web development • cloud development • application modernization • digital experience
Description
• Responsible for post-sales activity for key customers • Manage a portfolio of customers to drive business value • Act as a strategic partner to drive product adoption • Collaborate cross functionally to create optimal customer experience • Hold quarterly account reviews for future business opportunities • Implement strategies to maintain high customer satisfaction • Serve as the interface for managing critical situations
Requirements
• 3+ years in Customer Success managing relationships in complex organizations • Fluent in German; Italian is an advantage • Bachelor’s degree or equivalent work experience • Experience in customer management within a software or SaaS environment • Experience with Gainsight and Salesforce • Strong verbal and written communication skills • Ability to travel up to 20%
Benefits
• Generous remuneration package • Employee Stock Purchase Plan Enrollment • 30 days paid annual vacation • An extra day off for your birthday • 2 additional days off for volunteering • Premium healthcare and dental care coverage • Additional pension insurance • Co-funded Multisport card • Daycare Center for your little ones onsite • Flexible working hours and the opportunity to work from home. • Free underground parking with a designated space for bikes and electric scooters
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