Customer Success Manager - German Speaker
October 19
Description
• The Customer Success Manager will serve as the primary interface between project44 and the portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level. • Partner with customers to develop strategies for product use and maximum value. • Summarize product feedback and advocate for customers internally. • Form relationships to educate customers on new product features. • Serve as the main point of contact for customers and voice for project internal requests. • Monitor customer health, developing and executing success plans as necessary. • Facilitate and lead Executive Business Reviews with customers. • Proactively manage multiple accounts to ensure customer satisfaction and success. • Identify upsell opportunities working alongside sales and account management team. • Maintain up to date knowledge of logistics industry, EDI, and blockchain.
Requirements
• Experience working with fast-growth technology company, strongly preferred • Experience working with a SaaS or platform product, strongly preferred • Knowledge of supply chain, preferred • At least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting • Comfortable presenting to executive leadership and in large groups of people • Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done • Organized with a strong sense of urgency to meet deadlines • Highly customer-oriented attitude • Excellent verbal and written English and German • Some travel for key customer meetings and events
Benefits
• Health insurance • 401(k) retirement plan
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