Virtual Assistant - Client Success

October 16

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Description

• Our client is a premier provider of coaching services, dedicated to enhancing individual and organizational performance through high-quality, personalized coaching. • As a Client Success Assistant, you will play a key role in ensuring the success and satisfaction of clients throughout their journey. • Your primary focus will be to help clients achieve their career goals by providing exceptional support and coaching. • Serve as a key point of contact for clients through the email support helpdesk, providing ongoing assistance and guidance throughout their journey. • Maintain regular check-ins with clients, track their progress, and ensure they are meeting key milestones as part of their overall career plan. • Address any concerns or challenges clients may face and provide solutions to help them overcome obstacles. • Foster strong relationships with clients by offering support and advice. • Collaborate with the internal team to continually improve client experience and success metrics. • Potentially onboard clients by leading them through live group orientation and communicating a clear plan for action.

Requirements

• Proven experience in customer service, particularly email support, or in a similar administrative virtual assistant role. • Experience working with client success teams. • Excellent communication and interpersonal skills. • Strong organizational and time management abilities. • Proficiency in using virtual collaboration tools and platforms such as Slack, Trello, Kartra, Go High Level, Calendly, and AirTable. • Ability to multitask and prioritize tasks effectively. • High attention to detail and accuracy. • Empathy, patience, and the ability to inspire and meet clients where they are. • Experience in the coaching, personal development, and human resources sectors (preferred). • Familiarity with content creation and editing (preferred). • Knowledge of performance metrics and reporting tools (preferred). • Experience with online courses (preferred).

Benefits

• Competitive salary. • Flexible remote work environment. • Opportunities for professional development and growth. • Collaborative and supportive team culture.