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Prompt Therapy Solutions Inc
A fully integrated enterprise software solution for the physical therapy industry$1. .$1
11 - 50
Clinical Tech Support, Rehab Therapist, Therapist Assistant, Rehab Technician
August 27
Prompt Therapy Solutions Inc
A fully integrated enterprise software solution for the physical therapy industry$1. .$1
11 - 50
Description
• Assist clients via email support channel to establish as key contributor within 3-6 months • Respond to customer questions and requests via email using help desk platform • Triage tickets, perform escalations to appropriate teams • Support engineering ticket creation, review and prioritization • Develop and maintain a deep understanding of product offerings • Promote customer satisfaction and loyalty
Requirements
• 3+ years of relevant experience in customer-facing role • Experience in a clinical position in a healthcare environment • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously • Exceptional written communication skill
Benefits
• Competitive salaries with bonus potential • Remote environment • Potential equity compensation for outstanding performance • 401k • Health Insurance Benefits • Generous PTO • Company-wide sponsored lunches
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