Clinical Technical Support - Data Migration Specialist

October 18

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Prompt Therapy Solutions Inc

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Description

• Job Title: Clinical Technical Support and Data Migration Specialist (B2B SaaS) • Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. • This role will serve as a Prompt software expert to customers via email support channel. • You will assist clients and support data migration efforts to establish yourself as a key contributor.

Requirements

• 3+ years of relevant experience in customer-facing functions such as tech support or clinical treatment • Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc) • Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc.), clinical experience required • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously • Proven ability to take complex technical concepts and explain them clearly and effectively to both technical and non-technical audiences • Ability to manage multiple responsibilities, both independently and in collaboration with other teams. • Exceptional written communication skills

Benefits

• Competitive salaries with bonus potential! • Remote environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k