Senior Professional Services Consultant

September 17

Apply Now

Receive Emails with Similar Jobs

Proofpoint

WebsiteLinkedInAll Job Openings

Email Protection, • Advanced Threat Protection • Security Awareness Training • Cloud App Security • CASB

1001 - 5000

💰 $28M Series F on 2008-02

Description

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools. • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation. • Deliver training to customers and partners. • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation. • Drive high levels of customer satisfaction. • Be a strong voice for your customers in the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful. • Coordinate with multiple parties -- internal departments as well as the customer --to ensure a timely and satisfactory resolution to technical issues and completion of projects. • Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Requirements

• 5+ years of industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support • Experience with Email Protection, Data Loss Prevention, Endpoint Security or Cloud Security • Experience in large systems design and project implementation for enterprise environments • System administration experience with Windows, LINUX/UNIX including web infrastructure (IIS, MS SQL) • Broad technical knowledge of Internet SaaS products and technologies such as: O365, G-Suite, Single Sign-On Solutions (Azure SSO, SAML, Okta, etc.), Azure AD & ADFS, etc. • A thorough understanding of TCP/IP protocols and how they work, particularly, SMTP(S), HTTP(S) & TLS, RFC2822, LDAP(S), etc • Scripting (PERL, Python, Shell) experience a plus • Knowledge of networking topology, configuration and components (e.g, Firewalls, VLANs, Routers, etc.) • Strong background with cyber attacks: Phishing, Malwares, Data Exfiltration/Leakage, Spam, Account takeover, etc. • Background with DLP would be a advantage - must be able to clearly write and explain concepts, implementing, and maintaining consulting best practices • Strong messaging infrastructure system administration experience • Proficient in additional languages would be a significant advantage (German/Italian / French/Spanish/Arabic) • Ability to work at all levels of the organization both technically and politically.