Customer Success Manager

September 25

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Propeller

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Drone Software • GPS Equipment • Data Processing • Worksite Management • Industrial UAVs

201 - 500

Description

•Propeller reduces wasted fuel, time, and money through the power of maps. •Customers use Propeller’s integrated hardware and software to capture accurate 3D versions of worksites using drones. •Propeller empowers teams to map, measure, and manage site activity. •We are proud to be recipients of multiple awards for customer experience and workplace excellence.

Requirements

•Fluent or native German and English speaker. •Strong technical skills and the ability to pick up new technology fast. •Ability to explain complex concepts in simple terminology for customers. •Prior experience with technology used within construction, aggregate, mining, or landfill industries is strongly preferred. •Prior experience with remote troubleshooting. •Data-driven with a bias towards action. •Strong communication and interpersonal skills. •At least 2 years of experience managing customer accounts at a SaaS company. •Knowledge of customer success tools and software to track activities.

Benefits

•Employee share options •Professional development benefits and leave •The opportunity to take part in our mentorship program •Monthly telephone and/or internet allowance •Paid primary & secondary parental leave policies •Flexible work arrangements and WFH equipment provided