Customer Success Team Manager
November 27
Description
• Propeller is on a mission to take the guesswork out of earthworks - reducing wasted fuel, time, and money. • Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites using drones. • With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity. • Propeller empowers everyone to approach, own, and solve problems creatively. • We’re data nerds who care about impact, honesty, and each other. • We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work.
Requirements
• Proven track record in managing and mentoring customer-facing teams (2-3 years), preferably in a start-up or scale-up environment. • Emotionally intelligent, organized, and data-driven, with a track record of balancing customer needs with business goals. • You’re comfortable and skilled in respectfully pushing back or offering alternative solutions to senior management, ensuring the team’s and customer’s needs are met. • Capability to balance long-term strategic vision with effective tactical execution in a fast-paced environment. • Excellent communicator, adept at supporting customers, dealers and teams across multiple channels and high-pressure situations. With the ability to handle sensitive situations with dealers and customers, acting as an escalation point when needed. • Strong ability to deliver and act on constructive feedback while fostering team development and collaboration across stakeholders. • Solid technical knowledge - preferably in SaaS, GIS, or drones - with expertise in managing escalations and resolving complex customer issues. • Skilled in creating and optimizing customer-facing processes to drive efficiency and satisfaction.
Benefits
• Employee share options • Professional development benefits and leave • The opportunity to take part in our mentorship program • Monthly telephone and/or internet allowance • Paid primary & secondary parental leave policies • Flexible work arrangements and WFH equipment provided
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