Help Desk Support Specialist - Intermediate

Yesterday

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

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ProSidian Consulting

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ProSidian Consulting is an integrated management and operations consulting firm known for its strong national practice in areas such as Risk Management, Compliance, Business Process, IT Effectiveness, Energy and Sustainability, and Human Capital. The company was established by former Big 4 management consultants and employs a multidisciplinary team of nearly 190 professionals. ProSidian Consulting provides tailored and strategic solutions to private companies and government agencies across various industries, including Manufacturing, Banking & Financial Services, Consumer Products & Retail, Energy & Utilities, and Federal, State & Local Government Agencies. Their approach focuses on aligning strategies at the intersections of assets, processes, policies, and people to deliver sustainable and profitable returns.

Risk Management • Energy & Sustainability • Compliance • IT Effectiveness • Business Process

11 - 50 employees

⚡ Energy

🏢 Enterprise

📋 Description

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Intermediate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region. • Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013] Serve as a Help Desk Support Service Specialist - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance. • Assist senior team members with implementing IT strategies and system updates. • Configure and maintain help desk infrastructure to ensure consistent system performance. • Intermediate-level assistance in managing operating systems, databases, and user accounts. • Deliver IT support at a national level, providing solutions across multiple locations. • Maintain network availability and provide backup support for senior team members.

🎯 Requirements

• Bachelor’s degree in computer science or related field with 3+ years of experience in support roles. • Experience in supporting LAN/WAN systems and telecommunication troubleshooting. • Experience in help desk management, preferably in a government services role. • Intermediate-level experience in server and database management. • Knowledge of NPS systems and protocols, with federal government experience preferred. • Familiarity with disaster recovery and backup procedures for a multi-location environment. • Intermediate-level support experience, especially in remote or government environments. • Familiarity with federal government protocols and experience working in Lakewood systems. • LAN/WAN management experience with hands-on knowledge of telecommunication systems. • Expertise in help desk operations and support systems, especially in a government setting. • Certification Skillset Attributes | Process Skillset Attributes | Functional Skillset Attributes | Technical Skillset Attributes | Educational Skillset Attributes

🏖️ Benefits

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives • Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com). • 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis. A wide range of investment options are available with a personal financial planner available to assist you. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. • Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government. • Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. • Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis. • Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work. • Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences. • ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program. • Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.