Technical Account Manager

November 12

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Protera

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SAP Hosting • SAP AMS • SAP Professional Services • Cloud • SAP Cloud

201 - 500

💰 $10M Series A on 2021-07

Description

• Job reference code: PRO189 • Position name: Senior SAP Technology Specialist • Location: Remote • Timing : 5 pm(IST) to 2 am(IST) • About the company: Protera is a Great Place To Work® Certified™ in India. • Protera Technologies is a global Total IT Outsourcing Services Provider for SAP-centric organizations. • Vision: Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations. • Mission: The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains. • Values: Impact, Curiosity, Authenticity, Celebration. • To know more about us you can visit our website www.protera.com.

Requirements

• Role description: Activities and responsibilities • Individual contributor role with 80% hands-on delivery for steady state(US based support) customers. • Conduct customer meetings for technical delivery. • Provide L3/L4 support for steady state customers. • Plan and execute L3/L4 activities like: SAP SPS and release upgrades, DB upgrades, System copies/refreshes, system installations, performance issues, HyperCare support, SAP change management and performance optimizations. • Handle P1/P2 incidents, RCA preparation and presentation to stakeholders. • Handle system performance issues for SAP and databases. • Plan and execute database related maintenance tasks for HANA, Sybase ASE, Oracle, MaxDB and DB2. • Support test drills for high availability, disaster recovery and DB restore/recovery. • Hands on project experience with running SAP on AWS, Azure or GCP. • BOBJ BI Platform/Data Services administration, upgrades, and support. • Mentor and support junior colleagues. • Prepare and manage customer specific technical procedures. • Organize and drive ad-hoc customer meetings for managed services delivery. • Provide on-call support. • 8 to 15 years in SAP System Admin/NW/Basis Administration/Technical delivery. • Current role with 70+ Hands-on delivery. • Experience with support and operations of SAP systems, SAP-specific infrastructure sizing, compute, storage, backup and recovery, networking, and security design. • Experience in customer-facing positions in support, service delivery management. • Experience on L3/L4 support for steady state customers. Must have experience on working with large customers (US base). Good experience on handling P1/P2 incidents. • Strong experience on SAP administration and database specially in HANA, Sybase ASE, Oracle. Hands-on experience on additional DB will be added advantage. • Strong conceptual knowledge and hands-on experience on HA, DR setup, test drills and troubleshooting. • Strong conceptual knowledge and hands-on experience on backup and recovery scenarios of SAP supported databases. • Good knowledge on running SAP on AWS, Azure or GCP. • Hands on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization. • BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support. • All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support – Must have at least 2 non-HANA DB exposure. • SAP Security (Basic knowledge and understanding) • Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc. • SAP and cloud certifications. • Ability to negotiate and communicate with other support partners like SAP and Functional partners. • Strong presentation/communication/facilitation skills (oral and written) • Must be well organized, detail oriented and capable of juggling numerous priorities. • Works well with teams or in a team environment, with the ability to work independently. • Primary contact for all customer communications for Managed services

Benefits

• Work from Home set-up • Comprehensive medical benefits • Gratuity, PF, EPS and Bonus, NPS • Shift Allowances • On-call Allowance • Health and wellness Allowances • Learning and Development Allowances • No question asked certification policy • Certification Bounty Bonus