Software Support Engineer

September 27

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ProviderSoft

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Description

• At ProviderSoft, a Software Support Engineer is responsible for supporting our clients’ successful use of our products through technical acumen and effective communication. • This role will report to the Development Team Lead and work closely with Helpdesk Representatives, dedicated Account Representatives, and Developers. • Work closely with a highly skilled team to support the leading SaaS ERP solution for the Early Childhood Development market. • ProviderSoft is a 100% remote company and has been since 2010. Our client-focused, collaborative, growth-oriented, and transparent culture offers our employees the balance and support needed to ensure both individual and organizational success.

Requirements

• Proven Expertise : 2+ years of experience in Tier 2 or 3 software support, demonstrating a track record of resolving complex issues in a fast-paced environment. • Technical Proficiency : Strong analytical and troubleshooting skills, with expertise in RDBMS maintenance (Microsoft SQL Server preferred) and SQL query language (T-SQL). • Customer-Centric Approach : A passion for delivering exceptional client experiences, with excellent written and verbal communication skills and the ability to build rapport with diverse stakeholders. • Data Analysis Skills : Proficiency in Microsoft Excel or Google Sheets, with the ability to manipulate and interpret data to identify trends and patterns. • Self-Starter Mentality : A proactive and resourceful approach to problem-solving, with a strong sense of ownership and the ability to work independently. • Domain Knowledge (Preferred) : Familiarity with the Early Childhood Development field or a strong interest in learning about its unique challenges and opportunities. • Legal Authorization : Authorization to work in the U.S. or Canada. • Bonus Qualifications : Experience with early childhood education software or data management systems. Knowledge of relevant privacy regulations (e.g., FERPA, HIPAA). Experience with bug tracking tools (e.g., JIRA).