Customer Support Specialist, Korean

October 24

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PTW

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Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes. • Perform Korean language translation and proofreading where necessary. • Respond and support Korean players issues via chat and email, including but not limited to password resets and more. • Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week. • Support 365 days a year including weekends and holidays (shift work) • Must be based anywhere in Japan.

Requirements

• Business level Korean. • Native reading and writing skills in Korean. • Experience in translation and/or localization is appreciated. • Passionate about the video game industry. • Strong logical thinking. • Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment. • Able to deliver excellent customer service via email and chat. • Able to understand games from a gamer’s perspective. • Capable of analyzing and solving information accurately and swiftly within guidelines. • Possesses a team player mentality.

Benefits

• Collaborating with people creating innovative interactive entertainment. • Dynamic and entrepreneurial culture. • Video games focused environment. • Contract Employee*Permanent employee promotion is available. • Trial period: 3 months / No change in conditions. • Up to 50,000 yen reimbursement or train pass.