Global Head of Community - Player Support

May 4

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PTW

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35 Studios | 25 Years Experience | 03 Continents | 40 Languages

Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

• Accountable for the design and implementation of successful community teams, strategies, and practices to support client’s game needs and requirements. • Develop Centre of Excellence for community management including technologies, processes, policies, tools, and techniques to create engaging communities. • Managing multiple teams of up to 10-15 direct reports. • Executive and C-Suite level stakeholder relationship management. • B2B client relationship management and account management experience. • Delivering performance reports and updates to support business reviews

Requirements

• 5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics. • 3+ years managing, mentoring andcoaching people. • Understanding of game genres and associated player personas. • Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports • Measurable success record in establishing and growing communities. • Experience working in Outsourcing/BPO industry is a plus. • Experience building business/client proposals, scopes and presentations • Strong presenting and speaking skillsets and capabilities • Strong awareness/knowledge and application of social media and  digital marketing technologies. • Ability to work in a fast-paced & international environment. • Collaborative, team-focused and community-first mindset • Fluent in English, both written and spoken.

Benefits

• Competitive basic salary • Excellent Holiday entitlement plus public holidays • Dynamic and entrepreneurial culture • You get to work with the latest technologies • You will be working for one of the worlds leading providers of specialist services to the games industry.