Global Head of Community

2 days ago

Apply Now

Receive Emails with Similar Jobs

PTW

WebsiteLinkedInAll Job Openings

Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

• Global Head of Community - Player Support • Remote, can be based anywhere in North America, Portugal, Spain, Romania, Poland or the UK • PTW International is looking for a department head for its Community Management division. • You’ll be growing and expanding the vision, strategy, and operating processes to support our global client base. • Manage, grow and mentor a global team of Community Managers, Social Media Managers and Moderation teams. • A passionate and tech savvy leader with a strong understanding of the role communities play in gaming. • Looking for someone with deep experience managing teams and communities on a global scale. • Accountable for the design and implementation of successful community strategies. • Develop Centre of Excellence for community management including technologies, processes, policies, tools and techniques. • Lead, coach, and mentor Community Managers and establish best practices for developing gaming communities.

Requirements

• 5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics. • 3+ years managing, mentoring andcoaching people. • Understanding of game genres and associated player personas. • Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports • Measurable success record in establishing and growing communities. • Experience working in Outsourcing/BPO industry is a plus. • Experience building business/client proposals, scopes and presentations • Strong presenting and speaking skillsets and capabilities • Strong awareness/knowledge and application of social media and digital marketing technologies. • Ability to work in a fast-paced & international environment. • Collaborative, team-focused and community-first mindset • Fluent in English, both written and spoken.

Benefits

• Competitive basic salary with performance bonus • Dynamic and entrepreneurial culture • You get to work with the latest technologies • You will be working for one of the worlds leading providers of specialist services to the games industry.