Global Head of Community

2 days ago

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PTW

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Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

• Title: Global Head of Community - Player Support • Location: Remote, can be based anywhere in North America, Portugal, Spain, Romania, Poland or the UK • PTW International is looking for a department head for its Community Management division. • You’ll be growing and expanding the vision, strategy, and operating processes to support our global client base. • Manage, grow and mentor a global team of Community Managers, Social Media Managers and Moderation teams. • You will be a passionate and tech savvy leader with a strong understanding of community roles in gaming. • Responsible for creating, implementing, and optimizing community and social media practices.

Requirements

• 5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics. • 3+ years managing, mentoring and coaching people. • Understanding of game genres and associated player personas. • Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports. • Measurable success record in establishing and growing communities. • Experience working in Outsourcing/BPO industry is a plus. • Experience building business/client proposals, scopes and presentations. • Strong presenting and speaking skillsets and capabilities. • Strong awareness/knowledge and application of social media and digital marketing technologies. • Ability to work in a fast-paced & international environment. • Collaborative, team-focused and community-first mindset. • Fluent in English, both written and spoken.

Benefits

• Competitive basic salary with performance bonus • Dynamic and entrepreneurial culture • You get to work with the latest technologies • You will be working for one of the worlds leading providers of specialist services to the games industry.