Project Manager - Player Support
November 27
Description
•We are looking for an experienced Project Manager to join our Player Support Team, based in Japan. •You will lead a remote team of 20+ to support a AAA gaming partner. •Proactively monitor and improve service levels through KPI tracking and analysis. •Act as the main point of contact both internally and externally with partner. •Responsible for checking and reviewing work and business reports before sending them to partner. •Accountable for creating presentations for business reviews to report on team performance. •Manage all staffing needs to ensure the team is running efficiently. •Develop formal coaching plans and provide support to team members. •Ensure the team follows all company security guidelines. •Flexibility for meetings that may fall outside regular hours due to time zone differences.
Requirements
•Minimum of 4 years of customer service and/or technical support experience in a contact centre. •Proven track record in managing and leading a small to mid-size team. •Effective verbal and written communication skills in English (C1 Level) •JLPT N1 fluency in Japanese or higher. •Experienced in delivering excellent customer service via email and chat, •Gamer or understanding of games and ability to provide in-depth gaming (PC/console/mobile) troubleshooting and support. •Ability to create, analyse, and present information confidently •Team management experience •Team player mentality.
Benefits
•Salary increase available •Transportation expenses paid •Free dress and hairstyle •Various types of social insurance •Annual paid leave system •Full remote
Apply Now