Licensed Customer Care Advocate

December 12, 2024

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Pumpkin

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Pumpkin is a pet insurance provider that offers extensive coverage for dogs and cats, including accident and illness plans. Their services include reimbursement options for up to 90% of eligible veterinary bills, making expensive vet care more affordable for pet owners. Pumpkin extends its offerings with a unique wellness package, Preventive Essentials, for routine care, providing optional refunds on wellness checks and preventive services. With no breed or age restrictions, Pumpkin aims to cover all pets, ensuring they receive necessary care throughout their lives. They focus on providing comprehensive care solutions such as coverage for dental illnesses, behavioral problems, and hereditary conditions. Customers can access any licensed vet in the US or Canada, allowing for flexible and widespread coverage.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. • By helping prevent future health risks and ensuring access to gold-standard veterinary medicine to enable $1/2B in life-extending and life-saving treatment over the next five years. • This position requires you to actively hold a Property & Casualty Producers license and to be located in MST or PST. • You will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. • Interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels.

🎯 Requirements

• Active Property & Casualty Producer license required • Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. • Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. • Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. • Proficiency with productivity and task management tools like MS Office and G-Suite. • In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). • Roll-up-your-sleeves mentality and a proactive approach to problem-solving. • Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. • An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment.

🏖️ Benefits

• Comprehensive contributions to medical, dental and vision for colleagues and dependents. • Generous PTO and Paid Holidays • 401k with company match. • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!