Q-Centrix
Q-Centrix is a company dedicated to advancing clinical data management in the healthcare industry. They provide advanced data management solutions specifically designed for hospitals and health systems, focusing on optimizing performance, patient care, and process improvement. With a platform called Enterprise Clinical Data Management (eCDM), Q-Centrix offers unmatched access to clinical data, enabling streamlined operations and comprehensive analytics. They are involved in various aspects of healthcare data management, including clinical data services, research, performance improvement, and integration of technology to unlock the potential of clinical data. Their solutions are aimed at helping healthcare organizations turn fragmented data into structured, actionable insights, thus driving innovation and improving patient outcomes.
Enterprise Clinical Data Management • Oncology data • Cardiology data • Infection prevention data • Research data
Oncology Client Services Lead
September 7, 2024
Q-Centrix
Q-Centrix is a company dedicated to advancing clinical data management in the healthcare industry. They provide advanced data management solutions specifically designed for hospitals and health systems, focusing on optimizing performance, patient care, and process improvement. With a platform called Enterprise Clinical Data Management (eCDM), Q-Centrix offers unmatched access to clinical data, enabling streamlined operations and comprehensive analytics. They are involved in various aspects of healthcare data management, including clinical data services, research, performance improvement, and integration of technology to unlock the potential of clinical data. Their solutions are aimed at helping healthcare organizations turn fragmented data into structured, actionable insights, thus driving innovation and improving patient outcomes.
Enterprise Clinical Data Management • Oncology data • Cardiology data • Infection prevention data • Research data
📋 Description
• Under the direction of a Manager or Senior Manager, the Clinical Services Lead is an integral part of the account team, ensuring partner satisfaction through on-going communication and management of partner projects. • The Clinical Services Lead ensures partner deliverables are met during new implementations and projects, monitoring and prioritizing case workflow, and handing first tier customer service issues. • Monitor team productivity for abstracting, case finding, and follow-up to meet team targets. • Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager. • Understand partner expectations and maintain high partner satisfaction through regular communication. • Take ownership of partner deliverables, including accurate and timely submissions and case completion. • Monitor compliance for CoC accreditation. • Champion QC technology for internal workflow improvement. • Act as the primary owner for new implementations and projects. • Perform other quality-related tasks as assigned. • Handle less than 5% abstraction tasks, as needed.
🎯 Requirements
• Must be the proud recipient of a ODS Certification. • 3+ years direct data abstraction experience in the Cancer Registry. • 1+ years providing coaching and guidance to teams. • Exposure to patient medical record systems (EMRs) and clinical databases. • Intermediate proficiency with MS Office (Microsoft Excel).
🏖️ Benefits
• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering. • Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. • 401(k) retirement plan with a company match. • Paid professional development hours and other supportive resources.
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