IOC Analyst

October 18, 2024

Apply Now

Receive Emails with Similar Jobs

Q2

WebsiteLinkedInAll Job Openings

Q2 is a technology company that provides a comprehensive digital banking platform designed to enhance the customer experience in commercial and consumer banking. Their solutions encompass personalized consumer banking, tailored small business banking services, and robust commercial banking capabilities, all powered by data-driven insights and advanced fraud management tools. Q2 focuses on empowering financial institutions to grow and optimize their client relationships through innovative technology, facilitating everything from digital onboarding to risk management.

Banking Technology • Banking Software • Online Banking • Mobile Banking • Security

1001 - 5000 employees

💳 Fintech

🏦 Banking

🤝 B2B

📋 Description

• Looking for an Integrated Operations Center (IOC) Analyst to join our team. • Provide exceptional monitoring and response that allows the IOC to become the first line of defense on improving CX. • The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems at Q2. • Provide 24x7 support in a first response capacity and take action to resolve incidents. • Respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services the IOC supports across Q2. • Use a variety of tools and problem-solving skills to recognize and resolve issues for customers. • Proactively respond to alerts generated by monitoring systems to maintain environment health and stability. • Resolve issues by following documented processes and pre-defined standard operating procedures. • Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms. • Leverage network security tools to analyze potential cyber threats and take appropriate response actions. • Document troubleshooting results and remediation actions, provide regular status updates to impacted customers. • Identify and escalate critical impact to on-call teams. • Create and maintain operational runbooks in support of new and changing infrastructure. • Perform daily IOC tasks, including managing a case workload and responding to escalated issues.

🎯 Requirements

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 2 years of related experience; or an advanced degree with 1+ years of experience. • Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment. • Must work effectively within a team environment. • Operations background (e.g., at some point working in NOC, as a sysadmin, etc.) • Experience on Automation tools and procedures • Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory • Basic knowledge of networking concepts • Basic level exposure to virtualized environments • Basic knowledge of application support within multi-tier environments (web, application, database) • Basic knowledge of incident, change, and problem management principles • Previous experience with Linux Systems Administration • Experience with any of the following tools: PagerDuty – Preferred, LogicMonitor – Preferred, Splunk – Preferred, Salesforce

🏖️ Benefits

• Health & Wellness • Remote Work Opportunities • Flexible Time Off • Career Development & Mentoring Programs • Health & Wellness Benefits, including a 12-week paid sabbatical for eligible new parents. • Employee Peer Recognition Programs – “You Earned it”