Application Technical Consultant
November 14
Description
• Analyze and troubleshoot complex technical problems related to the SRM application. • Working closely with customers and partners to identify and resolve issues promptly. • Ensure that support incidents are resolved in line with established Service Level Agreements. • Implement regular software updates of the SRM application in different environments, such as AWS or customer environments. • Efficiently search and maintain the QAD Knowledgebase. • Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution. • Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. • Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities. • Collaborating with other members of IT teams to resolve complex technical issues. • Documenting issues and solutions for future reference and analysis.
Requirements
• Education in the field of Computer Science, IT-related studies or comparable qualifications. • + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area. • Previous experience with server containers such as Tomcat is essential to the role. • Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role. • The ability to read code (Java) is beneficial for the job, or if you read another programming language. • Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable. • Basic knowledge of Linux and, ideally, Windows are required. • Experience working with ITIL or an understanding of the framework is preferred. • Demonstrated ability to continually learn new products and technologies. • Excellent interpersonal, organization & communication skills. • Attention to detail, strong analytical and problem solving skills. • Able to build productive working relationships internally and externally. • English language skills are required and additionally German language skills will be of advantage.
Benefits
• Your health and well being are important to us at QAD. • We provide programs that help you strike a healthy work-life balance. • Opportunity to join a growing business, launching into its next phase of expansion and transformation. • Collaborative culture of smart and hard-working people who support one another to get the job done. • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
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