Customer Success Senior Leader - EMEA

2 days ago

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QAD

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QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

Enterprise Software • Enterprise Resource Planning • Cloud ERP • Manufacturing ERP • SaaS ERP

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

📋 Description

• QAD is seeking an experienced Customer Success Senior Leader EMEA who will manage, direct and motivate a team of Customer Success Managers in EMEA. • You will develop and implement strategies that impact organizational sales goals; manage activities and deployment of CSMs with a focus on achieving and surpassing sales support goals and priorities. • You will provide updates to Sales management team on accounts, account development for active revenue and funnel for passive revenue, Visions and account plan metrics and funnel. • In addition, you will be responsible for monthly planning programs, lead generation, Vision closing and Health check program. • Apart from this, you will be responsible for employee performance development, career planning and training in customer service skills, products and sales. • Travel is required to customer sites and QAD arranged events (30% of the time, as necessary). • Customer success and sales experience is necessary for this role. • This is a fully remote opportunity from Spain.

🎯 Requirements

• Bachelor’s in Business, Marketing or any other relevant field • 4-5 years of customer success management experience • 4-6 years of previous experience in sales or customer success in ERP, SaaS or software will be of significant importance • Proficient in MS Office, Google Suite, MS Project, Netscape Web Browsers, or other QAD equivalent software • Fluent English communication skills both spoken and written are mandatory, any additional language skills will be of advantage • Superior problem-solving skills • Proven ability to manage detail on multiple projects simultaneously • Excellent verbal, written and presentation skills • Must be able to set priorities and direct activities towards meeting those objectives • Has thorough knowledge of the organization’s products/services • Have a reputation with cross-functional teams of being collaborative, innovative, inspirational, accountable, and reliable • Personify a ‘lead by example’ management style, with a willingness to get into the trenches with your team when needed

🏖️ Benefits

• Your health and well being are important to us at QAD. • We provide programs that help you strike a healthy work-life balance. • Opportunity to join a growing business, launching into its next phase of expansion and transformation. • Collaborative culture of smart and hard-working people who support one another to get the job done. • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. • Compensation packages based on experience and desired skill set.